Problem Description
When using the Auto Measure feature, the software displays a "Distance Sensor not detected" error message.
Possible Causes
This issue is usually caused by one of the following:
- The Distance Sensor is missing
- The sensor is installed incorrectly
- The sensor is loose, damaged, or not properly connected
- The laser module is not seated correctly
- The system requires calibration or a Z-axis reset
Troubleshooting Steps
Follow the steps below in order to resolve the issue:
1. Confirm that the Distance Sensor is installed
Check whether the Distance Sensor is installed in its designated position on the device.
- If the sensor is missing, locate it in the toolkit.
- Install it according to the installation instructions.
2. Check the sensor’s connection and physical condition
Make sure the Distance Sensor is:
- Not damaged
- Firmly seated
- Not loose or detached
If necessary, remove the sensor and reinstall it securely.
3. Verify correct Laser Module installation
Ensure the laser module is installed correctly.
- The bottom of the screw highlighted by the red circle in the diagram must be fully flush with the mounting surface.
- An improperly seated laser module can prevent the Distance Sensor from being detected.
4. Perform Distance Sensor Calibration
Run Distance Sensor Calibration following the official calibration guidelines to ensure accurate detection.
5. Perform a Z-axis Reset
In the LDS software, run Z-axis Reset to return the Laser Module to its initial height.
After the reset, try using Auto Measure again.
6. Restart the device and software
- Close the LDS software.
- Power off the LaserPecker LX2, then turn it back on.
- Reopen LDS and retry Auto Measure.