Please enter the firmware version of your LaserPecker machine.
Please enter the software version number you are using.
Please enter your end device model name and version if possible, such as iPhone 13 Pro IOS 17.6, Dell XPS 15 Windows 10.
Please enter the BLE of your LaserPecker machine (e.g., LP5-4059X).
Please share more details about the issue. A member of our support staff will respond as soon as possible.