Q: Only one of the two focusing red dots on the main unit is visible, making it impossible to perform focus alignment. How can I resolve this?
1. Remove the main unit from the Electric Stand. Check whether the lenses for the focusing red dots are dirty, and clean them with a lint‑free cloth dampened with alcohol.
2. Connect the machine to LDS, go to the Mode Settings screen, and enable the **Red Dots Always On** feature.
‑ Connect your device to the LaserPecker Design Space app.
‑ Tap the settings button in the upper‑right corner to open the Mode Settings page.
In Settings, enable **Red Dots Always On** to keep both focusing red dots illuminated at all times.
3. Check the focusing red dots: Observe whether the two focusing red dots on the device have returned to their normal brightness.
If both focusing red dots light up: Go to "Mode Settings," turn off "Dual Red Dots Always On," and then use the device as usual.If both focusing red dots still do not light up: The device may have a hardware malfunction. Record a clear video of the fault from the angle shown in the image above, note down your device SN number, and contact customer support at support@laserpecker.com for assistance.
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